help with return?

help with return?

the macbook i bought from your amazon store is not working.. this model https://amzn.to/49whgF0

amazon said to contact you directly for tech support or returns and this is really confusing & ultra frustrating

this was purchased as a gift, plz get back to me asap

thanks, andrea

Pros
I'm a bit confused. I bought this item from Amazon, and for some reason, your contact info is listed under 'Product Support.' I'm having issues with it. Can you check why your details are here? https://amzn.to/49whgF0 is the listing.. I am getting frustrated and need assistance.

Cons
am i ever going to get any support here? you don't answer phones or emails.. i'm going to just file a chargeback if you can't get back to me...

you guys are listed as support on this amazon listing https://amzn.to/49whgF0 - please get back to me asap...

-andrea