Disgusting business practises!

Disgusting business practises!

After signing up to Elite singles and using it for a few months- not liking either the format (being sent 'matches' rather than being able to search) or the fact that there was hardly anyone remotely near me on there, I decided to cancel my contract. I then found out that it had been automatically renewed the previous week. Ok, I thought- I obviously didn't read the small print, but not too worry, there'll be a 2 week cooling off cancellation period as per my consumer rights. After contacting Elite I was disgusted to find out (in an extremely smug and patronising way) that they had written into the contract that these consumer rights could only be applied to the first point of subscription and after that basically gave themselves the right to use your previously saved financial details to take payment for an automatic subscription. The fact that they would do this with no communication as to when your previous subscription is due to end is bad enough but not refunding when you tell them within a week that you don't want the service is theft in my eyes. I've now had £60 taken from my account for a service that was terrible anyway and I certainly did not want to continue.

Pros
None for the site or service, I did meet a few people who I chatted with and met with away from the site.

Cons
All the above- disgusting- be warned!